Delivery and returns
Careful dispatch from our workshop, tracked delivery and returns within 14 days.
Reliable and secure delivery times
Your chimes leave our Pyrenean workshop with the greatest care. Every order is prepared, packed and tracked so that your instrument reaches you in the best possible condition.
Track your parcel in real time
Your order is dispatched from our Pyrenean workshop within 5 to 7 working days. Delivery generally takes 1 to 3 working days in mainland France, 2 to 5 working days within Europe and 4 to 10 working days outside Europe. As a guide, the average total delivery time ranges from 4 to 15 working days depending on the destination.
Easy returns within 14 days
You have 14 days after receipt to return your chime in perfect condition and in its original packaging. Once the instrument has been received and inspected, the refund is issued under the terms that applied to your order.
Shipping costs vary by destination
Shipping costs vary according to your location. They are always displayed before you confirm your order.
Tracked and insured delivery
We ship to more than 50 countries with real-time tracking and transport insurance included for every chime. A tracking number is sent to you by email as soon as your order is dispatched.
Questions
Everything you need to know about your Koshi orders and returns.
What are the delivery times?
Delivery times vary by destination. Allow 1 to 3 working days for mainland France, 2 to 5 working days within Europe and 4 to 10 working days outside Europe. As a guide, the average total delivery time ranges from 4 to 15 working days depending on the destination. These times may vary according to the season or carrier constraints.
How can I track my order?
A tracking number is emailed to you as soon as your order is dispatched. You can track your parcel in real time using the link provided and check the estimated arrival date directly with the carrier.
Do you deliver internationally?
Yes, we ship to more than 50 countries. Delivery costs vary according to your location and are clearly displayed in the cart. For deliveries outside the European Union, any customs duties, local taxes or import charges remain the customer’s responsibility.
What should I do if my chime arrives damaged?
Contact us promptly with photos of the damage and packaging. If the damage occurred during transport, we will offer a replacement or refund as appropriate.
What should I do if my parcel is damaged on delivery?
If the parcel appears open, damaged or incomplete, inspect it upon delivery. Where possible, refuse the parcel and contact us within three working days with photos of the parcel and the product concerned. We will help you resolve the issue.
Can I reschedule my delivery?
If you are unavailable, you can generally reschedule delivery or change the delivery location directly with the carrier, depending on the options offered by Colissimo or DHL.
Which payment methods do you accept?
You can pay for your order by bank card, bank transfer or, for customers residing in France, by cheque. Card payments are secure.
Are customs charges included?
For deliveries outside the European Union, any customs duties, local taxes or import charges remain your responsibility. We recommend checking with your local authorities before placing an order.
I am a professional; can I order on the website?
If you are a professional, retailer or intermediary, contact us for information on trade prices, distribution terms and dispatch times.
What if I change my mind?
You have 14 days after receipt to return your chime in perfect condition and in its original packaging. Return costs remain your responsibility. The refund is issued once the instrument has been received and inspected.
A question about your order?
Write to us and we will reply as soon as possible.